Return & Refund Policy

Return and Refund Policy

1. Returns

1.1 If for any reason you are not entirely satisfied with your purchase, we're here to help.

1.2 You have 7 calendar days to return an item from the date you received it.

1.3 To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

1.4 To initiate a return, please contact our customer service team at mamaxsg@gmail.com.

1.5 Once it has been approved by our customer service team, please package the item securely. You are responsible for the return shipping costs.

1.6 Please allow 7 days from the receipt of your returned item for us to process your return.

2. Refunds

2.1 Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

2.2 If your return is approved, we will initiate a refund to your original method of payment.

2.3 You will receive the credit within a certain amount of days, depending on your card issuer's policies.

3. Exchanges

3.1 If you would like to exchange an item for a different one, please contact our customer service team to arrange the exchange.

3.2 You will be responsible for any price difference between the exchanged items, as well as the shipping costs for the new item.

4. Damaged or Defective Items

4.1 In the unlikely event that your item arrives damaged or defective, please contact our customer service team immediately to arrange for a replacement or refund.

4.2 Please provide detailed information like photographs of the damage or defect to expedite the process.

5. Non-Returnable Items

5.1 Certain items, such as clearance or final sale items, may not be eligible for return or refund.

6. Contact Us

6.1 If you have any questions about our return and refund policy, please contact us at mamaxsg@gmail.com.