Shipping and Delivery
1. Shipping Methods
1.1 We offer several shipping options to accommodate your needs. These options may vary depending on your location and the items in your order.
1.2 Our standard shipping methods is doorstep delivery under Qxpress, and we also accept store pickup.
1.3 For expedited shipping, additional charges may apply. Please see checkout for available options and pricing.
2. Shipping Rates
2.1 Shipping rates are calculated based on the weight of your order, the shipping method selected, and your delivery address.
2.2 To estimate shipping costs, simply add items to your cart and proceed to checkout. You will be able to view shipping options and rates before completing your purchase.
3. Order Processing Time
3.1 Orders are typically processed and shipped within 3 business days.
3.2 During peak seasons or holidays, processing times may be slightly longer. We appreciate your patience during these times.
4. Estimated Delivery Time
4.1 Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
4.2 Delivery times vary depending on your location and the shipping method selected.
4.3 Estimated delivery times are as follows:
- Standard Shipping: 2-6 working days
- Expedited Shipping: Please contact our customer service team to discuss
4.4 Please note that these are estimated delivery times and actual delivery times may vary due to factors beyond our control, such as weather delays or carrier issues.
5. International Shipping
5.1 We currently offer international shipping to select countries.
5.2 International shipping rates and delivery times vary depending on the destination country and the shipping method selected.
5.3 Please note that international orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates.
5.4 Please contact our customer service team for more details at mamaxsg@gmail.com.
6. Order Tracking
6.1 Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
6.2 You can track the status of your order by clicking on the tracking link provided in the email or by logging into your account on our website and viewing your order history.
7. Contact Us
7.1 If you have any questions or concerns about shipping and delivery, please don't hesitate to contact our customer service team at mamaxsg@gmail.com. We're here to help!